Refund policy

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, undamaged, and returned in its original condition and packaging.

To start a return, please contact us at info@purewhispers.com with your order number and reason for return. Items sent back without contacting us first may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.

We do not charge a restocking fee.

Original shipping fees and return shipping costs are non-refundable unless required by law or unless the issue was caused by our error.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Earrings, for hygiene reasons
  • Customized or personalized items
  • Gift cards
  • Final sale or clearance items
  • Items that have been worn, used, altered, damaged, or returned without original packaging

Final sale or clearance items will be clearly marked on the product page when applicable.

Natural Stone Variations

Many of our pieces are made with natural stones. Slight variations in color, shape, size, pattern, translucency, inclusions, cloudiness, internal lines, surface texture, and natural markings are expected.

These natural characteristics are not considered defects and do not qualify as damage.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@purewhispers.com with your order number and clear photos of the item and packaging.

If the issue is confirmed, we will help arrange a replacement, refund, or other appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or payment provider to process and post the refund.

Order Cancellations

Orders may be canceled within 24 hours of purchase, as long as the order has not entered fulfillment, packing, or shipping.

Once an order has entered fulfillment, packing, or shipping, it can no longer be canceled.