Shipping policy

Order Processing

Orders are typically processed within 1–5 business days before shipment, excluding weekends and holidays.

During peak seasons, holidays, promotions, or high order volume periods, processing may take longer.

Shipping Time

Estimated delivery time is usually 6–12 business days after shipment.

Delivery times may vary depending on the destination, carrier, customs processing, weather, seasonal volume, and other factors outside our control.

Please note that delivery estimates are not guaranteed.

Tracking

Once your order has shipped, you will receive a tracking number by email whenever tracking is available.

Tracking updates may take a few days to appear after the package has been shipped.

International Shipping

We currently ship to selected international destinations.

International orders may be subject to customs duties, taxes, import fees, or other charges required by the destination country. These fees are the responsibility of the customer and are not included in the product price or shipping fee unless clearly stated at checkout.

Pure Whispers is not responsible for delays caused by customs processing, carrier issues, weather conditions, incorrect addresses, or circumstances outside our control.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for packages delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.

If you notice an address error, please contact us as soon as possible at info@purewhispers.com. We cannot guarantee that changes can be made once an order has been processed or shipped.

Lost or Delayed Packages

If your package appears delayed, please check the tracking information first.

If you still need assistance, contact us at info@purewhispers.com with your order number and tracking information, and we will do our best to help.